Support and Help Channels
A 1–hour Inquiry Reply Guarantee
Each ticket that you send to the customer help and support crew will be answered within approximately one hour. The common inquiries will be taken care of as quickly as possible. Nevertheless, if the assistance question you have submitted requires the aid of a skilled admin technician, we are going to send the ticket to him and will inform you about the delay.
Professional Customer Help Service
Our client support staff will be online for you 24/7 to to attend to all assistance request tickets that you submit. We offer customer help and support for all the software packages that are installed in advance on your hosting server. These include our in–house made Hosting Control Panel, the selected Operating System as well as the server management panel (depending on the VPS type).
An Informative Help Zone
In the Hosting Control Panel that will come free–of–charge in your virtual server, you can easily find a practical Help section, which incorporates all you need to be informed on when taking care of your web pages and apps. We have added a wide selection of how–to reports and video guides that present the common web site maintenance duties in an easy–to–understand manner.