1 hour ticket response
We are specialized in supplying a prompt and appropriate answer to every tech support ticket posted by a user. Our proficient customer care staff members will review your issue and will think of the most effective solution. We offer a 1–hour response time guarantee for all client support tickets. In fact, the average ticket response time has proved to be 20 minutes.
A Top–Quality Client Support Service
Our customer support staff members have substantial experience in the shared website hosting plans world and are knowledgeable enough to come up with a swift solution to your problem. If, however, the problem at hand is not within the competency of a technician, the tech support ticket will be sent to a developer or administrator for additional assistance.
A User–Friendly Help Center Section
Integrated into the Hosting Control Panel is an easy–to–browse Help Center section, which features different sources of information. You can search through a constantly updated knowledge base featuring web hosting account management articles and site management articles, watch our how–to video tutorials or have a look at our F.A.Q. library.