Customer Support Channels
A 1–Hour Response Time Guarantee
All your assistance requests will be attended to in maximum 60 min after the support ticket or e–mail was submitted. If your case calls for additional assistance from a sysadmin, we’ll forward the support ticket or the email to the person in charge, in a timely manner and we will leave a note to inform you that more time will be required for reaching the best solution. Furthermore if you order our Managed Services package, all of the tasks included there will be completed whenever you desire.
An Excellent Client Care Service
- We’ll be at your disposal 24–7 to respond to any enquiries that you may have with regard to our Hosting Control Panel and any of the apps that we have preinstalled for your convenience on the dedicated web hosting server. In case you also need help handling server management tasks, order our Managed Services package, which includes data backup hard drive space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, plus software installation and problem troubleshooting services.
An Easy–to–Navigate Help Area
Each dedicated web hosting plan includes our free–of–charge Hosting Control Panel, which offers an exhaustive knowledge base and a collection of instructional video tutorials. Whenever you require help with the Hosting Control Panel, just click the Help or Videos buttons in the upper right corner.