Being able to get in touch with your shared website hosting provider when you have any type of questions or encounter any problems is really important and how quickly they will answer back and react could be essential, particularly if your web site is business-oriented, as more downtime often means losing prospective customers. The support solutions are an easy way to recognize actual providers from resellers. The second typically answer just to e-mail messages or support tickets and you will need to wait for a whole day or even more so as to receive a response. When your problem requires a couple of responses, you could end up losing a few days to get a problem fixed. Using a genuine and reputable hosting company, you will be able to connect with the support at any moment and get an instant reply whatever the problem or the question is - pre-sales, customer or tech one.
24/7 Customer Support in Shared Website Hosting
We acknowledge the significance of getting assistance right away, that's why our shared website hosting services come with 24/7 support along with various options for communication. If you don't have an account yet, you can phone us or come on our live chat and talk to a live agent, so that you can inquire about our services or check if our servers meet the system requirements for your web sites. In this way, you'll never end up obtaining a service which you cannot use effectively. In case you already have an account with us, you can also open a support ticket in the Hepsia hosting Control Panel if the issue is entirely technical or it needs further investigation. Unlike the vast majority of providers out there, we respond to all of the tickets within 1 hour, so you will not need to wait for an entire day. Our support services can be accessed twenty-four-seven, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
You will be able to try out our support services even before you buy a semi-dedicated server account from us since we have phone and online chat support for billing, pre-sales and basic queries. Our representatives will assist you to pick the ideal package or give you information about our servers, to verify whether the system requirements for your websites are met. In case you're an active client, you will also be able to get in touch with us via email or via our ticketing system, which can be accessed from the Hepsia hosting Control Panel. We guarantee that if you employ any of these 2 methods of correspondence, you will get a response within a maximum of an hour and that’s 24/7, including weekends and public holidays. In case you've used the web hosting services of other service providers, even big ones, you can compare the reply time as it usually takes an entire day for them to take care of a support ticket.
24/7 Customer Support in VPS Servers
Each VPS server package that we offer includes 24/7 customer and technical support, therefore if you experience any trouble with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you'll be able to contact us at any time, even weekends and holidays. For your benefit, we offer different ways of communication - telephone support with several local numbers around the world, live chat, email messages and a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech matters as it'll be easier to track what is going on. The maximum warranted reply time for all of the e-mail messages and tickets is 1 hour, however it rarely takes that long to receive support. If you add the Managed Services upgrade that we provide, our administrators will also support you with any kind of third-party software matters.
24/7 Customer Support in Dedicated Servers
All the dedicated server packages that we offer feature 24/7 support via several means of communication and with a 1-hour maximum response time warranty. In case you want to learn more about the plans or you have various general or billing questions, you're able to call one of the local numbers we have around the globe or you can use our live chat support and speak with a live representative. For entirely tech difficulties that need assistance from a tech support person or an administrator, you can open a support ticket from your billing Control Panel or you could send an e-mail message, as all of these channels are more appropriate to monitor a particular matter. The answer time for them rarely is more than half an hour, therefore you can forget about waiting for an entire day so as to receive help. Our support service is available for any kind of server-related matters, including the pre-installed software. In the event that you'd like to receive support for third-party apps, you may consider adding the Managed Services upgrade that we provide for all packages.