Find out just what phone support includes in the web hosting world.
You'll find plenty of shared website hosting suppliers on the market, however most of them are resellers that have restricted resources, especially when it comes to support. One of the ways to distinguish them is the option to get in touch with the company by phone. The type of support that you'll get via this way of communication will vary based on the service provider - some provide professional telephone support, others offer basic and customer support only since some matters are more time-consuming and it would be far easier to be resolved via a ticket, especially when the situation needs to be escalated. However, it is good to find that you can always contact your web hosting provider as there are a lot of small problems which can be taken care of efficiently and in a very timely manner with a phone call, not mentioning that you're able to get more information about the services before you become a customer.
Phone Support in Shared Website Hosting
Because we have live phone support 14 hours every day, you have the option to contact us and talk to one of our customer support agents to learn more about any of the shared website hosting plans
that we supply and make sure that our servers match the system requirements for your sites before buying anything. For your convenience, we have phone numbers on 3 continents and you'll be able to call the one nearer to you - in the U.S.A., the UK or Australia. If you're already an existing customer, you can phone us about general and billing matters, or even about some tech ones. In case the trouble is strictly technical or it requires longer time to investigate, you will have to go through our ticketing system, which will allow both you and our technical support team to keep track of the details provided by each side.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be sure that there will always be somebody to help you if you have any questions about the semi-dedicated server
packages that we offer. Whether you want to know more about the packages, you have a billing issue or some general problem, you can just give us a call. Although some more complicated matters could require a support ticket so as to give some time to our tech support crew to analyze, we'll assist you with quite a lot of tech questions over the phone as well, saving you time and efforts. As we have data centers on 3 different continents - in the USA, the UK and Australia, we have local telephone lines in these countries as well. In case you are in a different country, we also have a global number where you can reach us.