One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does that mean and how exactly does it improve user experience?
If you have a site, a problem can always show up and it doesn’t necessarily have to be associated with the web hosting service itself. For instance, something could go wrong when you update a web app or some vital content can be edited or erased unintendedly. Regardless of what the nature of the problem might be, you’ll have to contact the support team and ask them to retrieve a backup or to assist you in solving the problem that you are having. How fast they’ll do that will predetermine how much time your websites will be unavailable. For given websites like community web portals or e-commerce portals, a continual outage too often equals losing customers and money. Thus, it is very important for you to use the services of a hosting company that provides not only a good tech support service, but also a well-timed one.
One-Hour Response Guarantee in Shared Website Hosting
With a shared website hosting
from us, you can just forget about waiting for hours and hours, or even all day, to receive a response to an e-mail or a client support ticket. Irrespective of when you touch base with us, we’ll get back to you within only one hour with any technical and sales inquiries that you might have. In fact, our real reaction time hardly ever surpasses twenty to thirty minutes. Since we are at your disposal night and day, you’ll always receive support in a well-timed manner and we understand how important this is in the digital era. Soon after you contact us, we’ll answer your inquiries. If you come across any technical difficulty, we’ll resolve it for you, or we’ll supply you with all the needed information in case there is something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server
plan from our company, you can take advantage of our blazing-fast support service. You will receive a reply to any trouble ticket submitted from the web hosting Control Panel or e-mail sent to our tech and client support staff within the hour. The response time is guaranteed and it applies irrespective of the matter – billing or technical. Often, it takes significantly less time to examine and solve a problem. We’ll give you more information if the solution involves something that should be done on your end. In case you get in touch with us during weekends or legal holidays, the response time will be absolutely the same and due to the fact that our support team will be at your disposal around the clock, you’ll receive timely assistance for virtually any technical, billing or general issue regardless of the hour at which you contact us.