A live chat is a real-time method of communication between a web hosting supplier's support crew and its customers. It's an efficient method to receive some info about the hosting services or have some issue resolved since you are speaking with a live agent. The benefits of using a live chat service instead of calling or opening a trouble ticket are the low possibility of errors at the time you exchange data like usernames or domain names, the more rapid response time because the communication is live and the fact that you don't have to stay on the chat all the time - you'll be able to do another thing while the representative examines the issue involved. In addition, you're able to connect with a live chat room from any kind of computer that's connected to the world wide web, avoiding the phone rates that you will have to pay in case you are calling to a different country.
Live Chat Support in Shared Website Hosting
We provide a live chat assistance service for all of the shared website hosting plans that we offer and we will support you with almost everything live. If you do not have an account with us yet, we are able to provide you with more information about the packages in order to help you to pick the most appropriate package. If you are an active client, we are able to help you with any billing or general matter and with lots of common technical problems, such as an email address setup in a desktop e-mail client. When you can't phone us for some reason or you are in a country where we do not have a local telephone number, the live chat will be the best choice to contact us. Needless to say, some situations require longer time to investigate and test, therefore you'll have to open a ticket to our technicians, however, we can save your time and help you with many issues on the chat.
Live Chat Support in Semi-dedicated Servers
We provide a live chat service that is designed for all of our prospective and current clients. If you are looking for a new web hosting account, you're able to chat in real time to one of our representatives and receive more details about our semi-dedicated hosting plans so that you can pick the perfect plan for your web sites. If you already have an account with us, we can assist you in a very timely manner with general, billing and first-level techissues. Even though in certain cases you'll have to open a support ticket because there're problems that can't be resolved on the live chat, we will help you with lots of common jobs, for example installing an e-mail account in an email client or forwarding one domain name to another one. Thus, you'll receive prompt assistance and you will save a lot of time.