Integrated Ticketing System
Find out about integrated ticketing systems, the way they stand out from other support options and what their advantage is.
If you have bought a web hosting package and you’ve got some inquiries associated with a particular function/feature, or if you have confronted some challenge and you need help, you should be able to touch base with the respective client service team. All web hosts deploy a ticketing system regardless of whether they offer other means of contacting them apart from it or not, due to the fact that the very best way to resolve an issue most often is to submit a ticket. This type of correspondence makes the replies exchanged by both sides easy to follow and allows the support engineers to escalate the problem in the event that, for instance, a server admin needs to get involved. Usually, the ticketing system is not directly linked to the hosting space and is part of the billing account, which implies that you need to have at least 2 separate accounts to get in touch with the tech support staff and to actually manage the hosting space. Non-stop switching between the accounts may sometimes be a drag, not to mention the fact that it requires quite a long time for the vast majority of hosting providers to reply to ticket requests.
Integrated Ticketing System in Shared Website Hosting
The ticketing system that we’re using for our shared website hosting plans
isn’t separate from the hosting account. It is included in our all-in-one Hepsia hosting Control Panel and you’ll be able to visit it whenever you like with just a couple of clicks, without ever logging out of your web hosting account. The ticketing system features a quick-search box, which will help you track down any trouble ticket that you’ve sent in the past, if needed. You can also see knowledge base articles that belong to various problem categories, which you can choose, so you can learn how to tackle a given problem before you actually submit a ticket. The ticket response time is maximum 1 hour, which suggests that you can get quick assistance at any particular moment and if our help desk support team suggests that you should do something inside your account, you can do it instantaneously without logging out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
If you’ve got a semi-dedicated server
account with us and you want to contact our tech support engineers, you will be able to post a trouble ticket straight from your Hepsia Control Panel instead of using an entirely different support platform as you will need to do with the majority of hosting providers out there. Our integrated ticketing system will allow you to post a new ticket effortlessly and to browse through older tickets using an intelligent search box. Also, you will be able to read the applicable knowledgebase articles that our system will offer you based on the category that you pick for your new ticket. You can accomplish all these things without signing out of your Control Panel at any time, which means that if you encounter any predicament or have a question, you can touch base with our technicians and resolve the given problem in less than 1 hour using one single support platform.